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[INFO] Technical FAQ July 5 2011

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[INFO] Technical FAQ July 5 2011

Message21 Juin 2011, 18:18

INTRODUCTION

- If you cannot run the game or you are experiencing stuttering, please close any background applications that could be the cause of this (virus scanners, optimization tools...).
- Please update your graphics and audio drivers as well as your operating system via Windows Update.
- If you have two graphics card, please disable Crossfire (ATI) / SLI (NVIDIA) from the graphics card control panel.
- If you have one graphics card with two GPUs, please disable one GPU from the graphics card control panel.


CONTENTS

    GAME UPDATE
  1. 1.0.3.0 update (July 5) for Pro Cycling Manager 2011.

    GAME ACTIVATION
  2. Activate manually the game on a computer without an Internet access.
  3. Cannot activate the game with F-Secure antivirus/firewall.

    ACTIVATION KEY OR PLAYER KEY ISSUE
  4. Error message "The Activation Key or the Player Key was not found in the database".

    UPDATE THE DRIVERS OF THE COMPUTER
  5. How to keep the drivers of your computer up-to-date.
  6. How to identify the graphics controller of the computer.
  7. ATI graphics controllers for desktop and laptop computer.
  8. NVIDIA graphics controllers for desktop computer.
  9. NVIDIA graphics controllers for laptop computer.
  10. How to identify the audio controller of the computer.
  11. Update REALTEK audio controller drivers.
  12. Update CREATIVE X-FI audio controller drivers.
  13. AMD processor drivers for WINDOWS XP.
  14. Optimizer for AMD ATHLON64 X2 processors.
  15. Remove driver leftovers from your system with Driver Sweeper.

    TECHNICAL SUPPORT
  16. Contact the technical support of Metaboli GamesPlanet online shop (digital version of Pro Cycling Manager 2011).
  17. Contact the technical support for Pro Cycling Manager 2011.



A. 1.0.3.0 UPDATE (JULY 5) FOR PRO CYCLING MANAGER 2011

Please download and install the 1.0.3.0 update (July 5) for Pro Cycling Manager 2011:

1. Click http://www.focus-files.com/patchs/pcm11 ... .0.0.0.exe
2. Save Setup-Patch-1.0.3.0-From-1.0.0.0.exe application file on the hard disk.
3. Once download done, run Setup-Patch-1.0.3.0-From-1.0.0.0.exe and follow the instructions.

If you have Windows Vista or Windows 7 and you cannot install the update:
- Right mouse click Setup-Patch-1.0.3.0-From-1.0.0.0.exe application file and click Run as administrator.



B. ACTIVATE MANUALLY THE GAME ON A COMPUTER WITHOUT AN INTERNET ACCESS

You can get a Manual Activation Key in order to activate manually your game.
You can get the Manual Activation Key from a computer with an Internet access.
This is not necessary to install the game on the computer which has an Internet access.

- Run Pro Cycling Manager 2011.
- Enter the Activation Key printed on the back cover of the game manual (do NOT click Next button).
- Click "I already have an Activation Key" at the bottom left of the game activation window.
- Copy the Hardware Code.
- From a computer with an Internet access, connect to: http://activation.cycling-manager.com
- In "Serial Number", enter the Activation Key of the game.
- In "Hardware Code", enter the Hardware Code and click Activate button.
- Copy the Manual Activation Key.
- Run Pro Cycling Manager 2011.
- Enter the Activation Key printed on the back cover of the game manual (do NOT click Next button).
- Click "I already have an Activation Key" at the bottom left of the game activation window.
- Enter the Manual Activation Key at the bottom of the activation window of the game and click Next button.
- Pro Cycling Manager 2011 is now activated.
- The Pro Cycling Manager 2011 game disc is not required to play.



C. CANNOT ACTIVATE THE GAME WITH F-SECURE ANTIVIRUS/FIREWALL

If you cannot activate Pro Cycling Manager 2011 and you have F-Secure antivirus/firewall, please temporarily disable DeepGuard of F-Secure.
Run Pro Cycling Manager 2011 and activate the game. Once the game is activated, please reactivate DeepGuard.



D. ERROR MESSAGE "THE ACTIVATION KEY OR THE PLAYER KEY WAS NOT FOUND IN THE DATABASE".

The most common problem with the activation and player keys is due to a mistyping error.
Double check the characters you have entered.
To help identify each character of the key correctly, please see common misinterpretations:

- Digit 'Zero' and 'O' (like 'Oscar').
- Digit 'One' and 'I' (like 'India').
- Digit 'Two' and 'Z' (like 'Zulu').
- Digit 'Five' and 'S' (like 'Sierra').
- Digit 'Eight' and 'B' (like 'Bravo').
- Include all hyphens (dashes (-)) as shown in the key.



E. HOW TO KEEP THE DRIVERS OF YOUR COMPUTER UP-TO-DATE

Driver Detective software is designed to quickly locate the most current drivers specific to your computer system through its user friendly interface and access to an extensive database.
Driver Detective saves the frustration and extensive time investment usually associated with updating drivers.
To access to DriversHQ web site, please click http://www.drivershq.com



F. HOW TO IDENTIFY THE GRAPHICS CONTROLLER OF THE COMPUTER

WINDOWS XP
1. Press Windows and R keys from the keyboard.
2. Type DXDIAG and press Enter key.
3. From the DirectX diagnostic tool, click Display tab.

WINDOWS VISTA/WINDOWS 7
1. Press Windows and R keys from the keyboard.
2. Type DXDIAG and press Enter key.
3. From the DirectX diagnostic tool, click Display tab.



G. ATI GRAPHICS CONTROLLERS FOR DESKTOP COMPUTER

ATI RADEON HD - WINDOWS XP 32-BIT
1. Click http://www2.ati.com/DriVeRs/11-6_xp32_dd_ccc_ocl.exe
2. Save 11-6_xp32_dd_ccc_ocl.exe application file on the hard disk.
3. Once download done, run 11-6_xp32_dd_ccc_ocl.exe application file and follow the instructions.

ATI RADEON HD - WINDOWS VISTA/WINDOWS 7 32-BIT
1. Click http://www2.ati.com/DriVeRs/11-6_vista3 ... cc_ocl.exe
2. Save 11-6_vista32_win7_32_dd_ccc_ocl.exe application file on the hard disk.
3. Once download done, run 11-6_vista32_win7_32_dd_ccc_ocl.exe application file and follow the instructions.

ATI RADEON HD - WINDOWS VISTA/WINDOWS 7 64-BIT
1. Click http://www2.ati.com/DriVeRs/11-6_vista6 ... cc_ocl.exe
2. Save 11-6_vista64_win7_64_dd_ccc_ocl.exe application file on the hard disk.
3. Once download done, run 11-6_vista64_win7_64_dd_ccc_ocl.exe application file and follow the instructions.



H. ATI GRAPHICS CONTROLLERS FOR LAPTOP COMPUTER

ATI MOBILITY RADEON HD - WINDOWS VISTA/WINDOWS 7 32-BIT
1. Click http://www2.ati.com/DriVeRs/mobile/11-6 ... cc_ocl.exe
2. Save 11-6_mobility_vista_win7_32_dd_ccc_ocl.exe application file on the hard disk.
3. Once download done, run 11-6_mobility_vista_win7_32_dd_ccc_ocl.exe and follow the instructions.

ATI MOBILITY RADEON HD - WINDOWS VISTA/WINDOWS 7 64-BIT
1. Click http://www2.ati.com/DriVeRs/mobile/11-6 ... cc_ocl.exe
2. Save 11-6_mobility_vista_win7_64_dd_ccc_ocl.exe application file on the hard disk.
3. Once download done, run 11-6_mobility_vista_win7_64_dd_ccc_ocl.exe and follow the instructions.



I. NVIDIA GRAPHICS CONTROLLERS FOR DESKTOP COMPUTER

NVIDIA GEFORCE 8/9/100/200/300/400/500 SERIES - WINDOWS XP 32-BIT
1. Click http://www.nvidia.co.uk/object/winxp-27 ... er-uk.html
2. Save 275.33-desktop-winxp-32bit-international-whql.exe application file on the hard disk.
3. Once download done, run 275.33-desktop-winxp-32bit-international-whql.exe and follow the instructions.

NVIDIA GEFORCE 8/9/100/200/300/400/500 SERIES - WINDOWS VISTA/WINDOWS 7 32-BIT
1. Click http://www.nvidia.co.uk/object/win7-win ... er-uk.html
2. Save 275.33-desktop-win7-winvista-32bit-international-whql.exe application file on the hard disk.
3. Once download done, run 275.33-desktop-win7-winvista-32bit-international-whql.exe and follow the instructions.

NVIDIA GEFORCE 8/9/100/200/300/400/500 SERIES - WINDOWS VISTA/WINDOWS 7 64-BIT
1. Click http://www.nvidia.co.uk/object/win7-win ... er-uk.html
2. Save 275.33-desktop-win7-winvista-64bit-international-whql.exe application file on the hard disk.
3. Once download done, run 275.33-desktop-win7-winvista-64bit-international-whql.exe and follow the instructions.



J. NVIDIA GRAPHICS CONTROLLERS FOR LAPTOP COMPUTER

NVIDIA GEFORCE 8M/9M/100M/200M/300M/400M/QUADRO NVS/FX NOTEBOOK GPU SERIES

WINDOWS XP
1. Click http://www.nvidia.co.uk/object/notebook ... er-uk.html
2. Save 266.58_notebook_winxp_32bit_international_whql.exe application file on the hard disk.
3. Once download done, run 266.58_notebook_winxp_32bit_international_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 32-BIT
1. Click http://www.nvidia.co.uk/object/notebook ... er-uk.html
2. Save 275.33-notebook-win7-winvista-32bit-international-whql.exe application file on the hard disk.
3. Once download done, run 275.33-notebook-win7-winvista-32bit-international-whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 64-BIT
1. Click http://www.nvidia.co.uk/object/notebook ... er-uk.html
2. Save 275.33-notebook-win7-winvista-64bit-international-whql.exe application file on the hard disk.
3. Once download done, run 275.33-notebook-win7-winvista-64bit-international-whql.exe and follow the instructions.

This is a reference driver that can be installed on supported NVIDIA GeForce notebook GPUs.
However, please note that your notebook original equipment manufacturer (OEM) provides certified drivers for your specific notebook on their website.
NVIDIA recommends that you check with your notebook OEM about recommended software updates for your notebook.
OEMs may not provide technical support for issues that arise from the use of this driver.

Before downloading the driver:

Please check to make sure that your notebook has a supported GPU.
It is recommended that you backup your current system configuration http://www.nvidia.com/object/notebook_d ... tions.html
If you own a Dell Inspiron 1420, Dell XPS M1330, Dell XPS M1530, or Dell Latitude D630/D630c it is highly recommended that you first install this Dell software update http://www.nvidia.com/object/recommende ... dates.html



K. HOW TO IDENTIFY THE AUDIO CONTROLLER OF THE COMPUTER

WINDOWS XP
1. Press Windows and R keys from the keyboard.
2. Type DXDIAG and press Enter key.
3. From the DirectX diagnostic tool, click Sound tab.

WINDOWS VISTA/WINDOWS 7
1. Press Windows and R keys from the keyboard.
2. Type DXDIAG and press Enter key.
3. From the DirectX diagnostic tool, click Sound tab.



L. UPDATE REALTEK AUDIO CONTROLLERS DRIVERS

REALTEK AC97 AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://support.focus-home.fr/WDM_A406.exe
2. Save WDM_A406.exe application file on the hard disk.
3. Once download done, run WDM_A406.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://support.focus-home.fr/WDM_R251.exe
2. Save WDM_R251.exe application file on the hard disk.
3. Once download done, run WDM_R251.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS VISTA/WINDOWS 7
1. Click http://support.focus-home.fr/Vista_Win7_R251.exe
2. Save Vista_Win7_R251.exe application file on the hard disk.
3. Once download done, run Vista_Win7_R251.exe and follow the instructions.



M. UPDATE CREATIVE X-FI AUDIO CONTROLLERS DRIVERS

XtremeGamer Fatal1ty Professional Series
Platinum Fatal1ty Champion Series
XtremeMusic/XtremeGamer/Platinum/Fatal1ty/Elite Pro/X-Fi


WINDOWS XP/WINDOWS VISTA/WINDOWS 7
1. Click http://support.focus-home.fr/SBXF_PCDRV ... 8_0013.zip
2. Save SBXF_PCDRV_LB_2_18_0013.zip file on the hard disk.
3. Once download done, open SBXF_PCDRV_LB_2_18_0013.zip.
4. Run SBXF_PCDRV_LB_2_18_0013.exe application file and follow the instructions.

PCI Sound Blaster X-Fi Xtreme Audio

WINDOWS XP
1. Click http://support.focus-home.fr/XFXA_PCDRV ... 4_0079.zip
2. Save XFXA_PCDRV_LB_1_04_0079.zip file on the hard disk.
3. Once download done, open XFXA_PCDRV_LB_1_04_0079.zip.
4. Run XFXA_PCDRV_LB_1_04_0079.exe application file and follow the instructions.

WINDOWS VISTA/WINDOWS 7
1. Click http://support.focus-home.fr/XFXA_PCDRV ... 4_0090.zip
2. Save XFXA_PCDRV_LB_1_04_0090.zip file on the hard disk.
3. Once download done, open XFXA_PCDRV_LB_1_04_0090.zip.
4. Run XFXA_PCDRV_LB_1_04_0090.exe application file and follow the instructions.



N. AMD PROCESSOR DRIVERS FOR WINDOWS XP

The processor driver is compatible with the AMD Athlon(TM) 64, Mobile AMD Athlon 64, Mobile Sempron(TM), Sempron(TM), AMD Turion(TM) Mobile Technology, AMD Phenom(TM) and all Opteron(TM) processors including Quad-Core.

1. To download AMD Processor Driver Version 1.3.2.0053, please click http://support.amd.com/us/Processor_Tec ... 320053.zip
2. Save AMD_Processor_Driver_1320053.zip file on the hard disk.
3. Open AMD_Processor_Driver_1320053.zip and run setup.exe file.
4. Follow the instructions.



O. OPTIMIZER FOR AMD ATHLON64 X2 PROCESSORS

The AMD Dual-Core Optimizer update for desktop computer is required, only if you have stuttering and crashes with your games.
If you do not have any problem with your games, please do not install this update.

1. To download AMD Dual-Core Optimizer for desktop computer only*, please click http://support.amd.com/us/Processor_Tec ... _1.1.4.zip
2. Save DCO_1.1.4.zip file on the hard disk.
3. Open DCO_1.1.4.zip and run Setup.exe.
4. Follow the instructions.

*If you have a laptop computer, please do not install AMD Dual-Core Optimizer.



P. REMOVE DRIVER LEFTOVERS FROM YOUR SYSTEM

Driver Sweeper is a fast tool to remove driver leftovers from your system.
It's very important to remove your drivers on a proper way, because driver leftovers can cause problems like stability and startup problems.
You can use it if you want to update/remove drivers from your system.

How to download and install Driver Sweeper:

1. Click http://phyxion.net/Driver-Sweeper/Drive ... ion-3-1-0/
2. Click Installer link.
3. Save DriverSweeper_3.1.0.exe application file on the hard disk.
4. Run DriverSweeper_3.1.0.exe application file.
5. Choose the language and click OK button then Next button.
6. Accept the agreement and click Next button.
7. Check "Do not install Accelerer PC" and click Next button.

How to use Driver Sweeper:

1. Uninstall the drivers from Add/Remove programs in the Control Panel of Windows.
2. Restart the computer.
3. Run Driver Sweeper*, select the drivers that you have removed (NVIDIA - Display for example) and click Clean button.
4. Restart the computer and install the new drivers.

* For Windows Vista and Windows 7 users, please run Driver Sweeper in administrator mode:
Right mouse click Driver Sweeper shortcut and click Run as administrator.



Q. CONTACT METABOLI GAMESPLANET ONLINE SHOP (DIGITAL VERSION OF PRO CYCLING MANAGER 2011)

For all your questions regarding the payment, the download, the installation or the game activation, please contact the technical support of Metaboli GamesPlanet: supportdl.focus@gamesplanet.com

Bei Problemen mit Zahlungsart, Download, Installation oder Aktivation Ihres Spiels wenden Sie sich bitte an: supportdl.focus@gamesplanet.com

Per tutti i problemi relativi al pagamento, al download, all’installazione o all’attivazione del gioco, ti invitiamo a contattare il supporto Metaboli GamesPlanet a questo indirizzo: supportdl.focus@gamesplanet.com

Para cualquier pregunta sobre el pago, la descarga, la instalación o la activación de tu juego, por favor contacta con el servicio al cliente Metaboli GamesPlanet: supportdl.focus@gamesplanet.com



R. CONTACT THE TECHNICAL SUPPORT FOR PRO CYCLING MANAGER 2011

You can contact the technical support of Pro Cycling Manager 2011 by e-mail by writing to: support@cycling-manager.com

Retour vers Pro Cycling Manager 2011 Support

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