Page 1 sur 1
Haven't recieved my serial/activation code?
Publié:
09 Juil 2011, 23:29
par ZombienDK
Hello
I have just bought the game thru you're online shop on the homepage
when i completed the order it said that i would recieve a activation/serial on my e-mail adress i used in the process
well been 1½ hour now, and haven't recieved any serial/activation code or even a confirmation on my order....
so what should i do?
Re: Haven't recieved my serial/activation code?
Publié:
09 Juil 2011, 23:33
par ZombienDK
And no, it aren't in my spam folder either....
Re: Haven't recieved my serial/activation code?
Publié:
11 Juil 2011, 13:07
par romfromfocus
Hello ZombienDK,
For all your questions regarding the payment, the download, the installation or the game activation, please contact the technical support of Metaboli GamesPlanet:
supportdl.focus@gamesplanet.com
Re: Haven't recieved my serial/activation code?
Publié:
22 Juil 2011, 09:28
par ZombienDK
Hmm now i can se the money have been taken from my acount...
but i still haven't got any serial/activation key?
and the mail ya gave up, they aren't responding....
can't be truth you have to wait more than 10 days, to get a support ticket/mail answered....
im pretty much feeling like im being ripped of, just because i love the game...
Re: Haven't recieved my serial/activation code?
Publié:
22 Juil 2011, 11:26
par romfromfocus
Hello ZombienDK,
You may also contact them through this form:
http://uk-focushop.gamesplanet.com/faq_ ... 8602612CD3.
I hope your problem will be solved soon.
Re: Haven't recieved my serial/activation code?
Publié:
22 Juil 2011, 11:35
par ZombienDK
well i hope so to... ortherwise i can't see why i should keep supporting this game...
when i buy it and can't play it, because of a incompetent crew managining the payments and delivering the activation key online
Re: Haven't recieved my serial/activation code?
Publié:
05 Août 2011, 08:22
par chups
At me money from a card has been written off. Files for downloading have been sent me. Then to me come the letter on additional check which I have answered and has sent all necessary data. But I can't download till now a file (.exe). I wait for the prompt permission of a situation
Re: Haven't recieved my serial/activation code?
Publié:
13 Mars 2012, 15:36
par ZombienDK
hehe well just to follow up on my old thread
what do i do if i have formated my computer, lost my serial and the access to download the game?
Re: Haven't recieved my serial/activation code?
Publié:
29 Mars 2012, 12:19
par ZombienDK
so no one besides me got that problem?