PCM 12: code banned ??????

yesterday i want to play pcm 12 online, but when i go to mode armada or pista online, the game say me: code player banned :/
i don't understand the real reason, why you have banned my cd-key?
i had buy a gold pack (14,99), but now i lost all!!!
i cant play online, i lost my rider (i think and i hope anyway no), but i lost my serial because is banned.
i want an explanation, please.
write me please help

please help me, i am without online

[FocusTechSupport]

Please contact our technical support by writing to: support@cycling-manager.com
Provide us the name of your PCM12 player account and your PCM12 key.

i send 3-4 email but no response, and this are the fourth day without game online and without response
sorry my english

[FocusTechSupport]

The problem is related to your purchase of a Gold pack from the online store.
The online store for Pro Cycling Manager 2012 is managed by Metaboli GamesPlanet.
For all your questions regarding your order, please contact the Customer Service of Metaboli GamesPlanet: http://eu-focushop.gamesplanet.com/faq_shop/submit.do
You can also contact their Customer Service by e-mail by writing to: supportdl.focus@gamesplanet.com or support-shop@gamesplanet.com

We apologize for the inconvenience.