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No Serial Key!?

MessagePublié: 29 Juin 2012, 01:22
par Coops1234
Bought the game yesterday, downloaded it today and i still havn't been sent my serial key. I spent £30 on the game guys, poor effort.

Re: No Serial Key!?

MessagePublié: 29 Juin 2012, 12:01
par FocusTechSupport
The digital version of the game available on the Pro Cycling Manager official web site is published by Metaboli GamesPlanet online shop.
The Pro Cycling Manager 2012 key and the download links are provided by Metaboli GamesPlanet.
If you have not received anything regarding your order, please check your Spam filter settings and look through your Junk folder.
Otherwise, for all your questions regarding your order, please contact the Customer Service of Metaboli GamesPlanet: http://eu-focushop.gamesplanet.com/faq_shop/submit.do
You can also contact their Customer Service by e-mail by writing to: supportdl.focus@gamesplanet.com or support-shop@gamesplanet.com

Note that the your Pro Cycling Manager 2012 key is both your activation key and your player key.

We apologize for the inconvenience.

Re: No Serial Key!?

MessagePublié: 03 Juil 2012, 21:16
par psymonster
me too, I paid U$ 40,00 for the game and I haven´t got my activation code in the email still.
Been waiting here with no answer after mailing several emails but still no answer.

Re: No Serial Key!?

MessagePublié: 04 Juil 2012, 09:52
par FocusTechSupport
Please check your Spam filter settings and look through your Junk folder.
Otherwise please click http://us-focushop.gamesplanet.com/faq_shop/submit.do
From Category, select Account & Billing.
From Issue Type, select Download / Installation / Activation.
Enter your message then click Submit button.

We apologize for the inconvenience.

Re: No Serial Key!?

MessagePublié: 04 Juil 2012, 23:40
par psymonster
I´ve looked eveywhere in my email box, spam filter, junk mail, spam box and still nothing.
This was a REALLY POOR effort indeed and I just hope now to get my money back now.
After all the trouble and all the neglect from you guys now I just want my money back please.

Re: No Serial Key!?

MessagePublié: 05 Juil 2012, 09:43
par FocusTechSupport
You must contact the game retailer for that.
The digital version of the game available on the Pro Cycling Manager official web site is published by Metaboli GamesPlanet online store http://uk.gamesplanet.com/
To contact their Customer Service by e-mail by writing to: supportdl.focus@gamesplanet.com or support-shop@gamesplanet.com

We apologize for the inconvenience.

Re: No Serial Key!?

MessagePublié: 06 Juil 2012, 00:42
par jord01455
Same here, brought game using paypal and 24 hours later no key and no response from supplier, checked all email folders as well

Re: No Serial Key!?

MessagePublié: 06 Juil 2012, 01:20
par ChtiNico59
I am French , sorry for my accent , But i have same Problems too , i bought game at six o'clock P.M and i didn't receive E-mail :/ , i don't download the game and i don't activation keys ...

Re: No Serial Key!?

MessagePublié: 06 Juil 2012, 11:01
par FocusTechSupport
ChtiNico59 a écrit:I am French , sorry for my accent , But i have same Problems too , i bought game at six o'clock P.M and i didn't receive E-mail :/ , i don't download the game and i don't activation keys ...


La version digitale du jeu disponible sur le site officiel de Pro Cycling Manager est publiée par la boutique en ligne Metaboli GamesPlanet.
La clé Pro Cycling Manager 2012 et les liens de téléchargement sont envoyés par Metaboli GamesPlanet.
Si vous n'avez pas reçu la clé Pro Cycling Manager 2012 et les liens de téléchargement, veuillez vérifier vos paramètres de filtre anti-spam et le contenu de votre dossier Indésirables.
Veuillez contacter le support Metaboli GamesPlanet pour tout problème de paiement, de téléchargement, d'installation ou d'activation du jeu : http://fr-focushop.gamesplanet.com/faq_shop/submit.do
Vous pouvez également contacter leur support technique par courriel en écrivant à : supportdl.focus@gamesplanet.com ou support-shop@gamesplanet.com

A noter que la clé Pro Cycling Manager 2012 est à la fois votre clé d'activation et votre clé joueur.

Veuillez nous excuser pour la gêne occasionnée.

Re: No Serial Key!?

MessagePublié: 06 Juil 2012, 13:05
par ChtiNico59
Merci , j'ai regardé dans mes courrier indésirable et spam , mais toujours rien , j'ai envoyé un mail au support de Métaboli hier , j'espère avoir une réponse dans les plus bref délai