Questions / Réponses

I encountered huge stage loading times. But once the stage has loaded, the game runs very smoothly. Basically, even on the lowest graphic settings, a simple Tour de France stage takes 6-10 minutes (!) to load. It seems as if it has trouble loading the road geometries, as I see "Road intersection geometries" and "Road geometries" alternating for most of this time. What's also strange is that then is load the road geometries for a couple of minutes, then something other, as for example landscapes and water geometries and then it goes back to road geometries. The game is not playable like this.

Intel Quad Core i7 2 x 2.20 GHz
8 GB RAM

Bonjour;

J'ai acheté le jeu sur steam hier soir, joué sans probleme technique, ce matin lors que je démarre le jeu, la musique et les images n'ont aucun probleme, mais le cursor de Mouse est en couleur jaune et ne bouge pas du tout. (En page de verification du profile) J'arrête le jeu par alt+F4, redemarre, toujours le meme probleme.

Voici dxdiag info:

Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: Turkish (Regional Setting: Turkish)
System Manufacturer: Acer
System Model: Aspire M3910
Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8184MB RAM

Display: Card name: NVIDIA GeForce GTX 550 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 550 Ti
DAC type: Integrated RAMDAC

Hoparlör (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6602 (English)

Besoin de votre conseil, merci d'avance.

My game crashes when I join a Armada game. The first couple of times I had no problems. But since then I have not been able to play a game. One time I could see the rider tabs but the rest of the screen was blue, I also was able to chat with other players, I my riders did start and finish only i could not see them. I there a solution?

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System Information
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Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8138MB RAM
---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 560 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 560 Ti
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1106 (English)
Driver Version: 9.18.13.1106
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/26/2013 00:32:38, 18055184 bytes
-------------
Sound Devices
-------------
Description: Realtek Digital Output (Realtek High Definition Audio)
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_1043846B&REV_1000
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6699 (English)
Driver Attributes: Final Retail

[FocusTechSupport]

Noyo :

Veuillez démarrer le jeu en mode fenêtré :

1. Ouvrir Ordinateur puis ouvrir le Disque local (C:).
2. Ouvrir le dossier Utilisateurs puis le dossier du nom d'utilisateur.
3. Ouvrir le dossier AppData (*) puis le dossier Roaming.
4. Ouvrir le dossier Pro Cycling Manager 2013 puis le dossier Config.
5. Effectuer un clic droit sur le fichier Option.xml et cliquer Modifier.
6. Régler le paramètre Option_HW_FullScreen à 0 => <Option_HW_FullScreen>0</Option_HW_FullScreen>
7. Quitter et enregistrer le fichier Option.xml.
8. Démarrer Pro Cycling Manager 2013.

(*) Le dossier AppData est un dossier caché par défaut.
Pour afficher ce dossier, cliquer Organiser en haut à gauche puis Options des dossiers et de recherche.
Cliquer l'onglet Affichage puis cocher 'Afficher les fichiers, dossiers et lecteurs cachés' sous 'Fichiers et dossiers cachés' dans la fenêtre 'Paramètres avancés'. Cliquer le bouton OK.

[FocusTechSupport]

I encountered huge stage loading times. But once the stage has loaded, the game runs very smoothly. Basically, even on the lowest graphic settings, a simple Tour de France stage takes 6-10 minutes (!) to load. It seems as if it has trouble loading the road geometries, as I see "Road intersection geometries" and "Road geometries" alternating for most of this time. What's also strange is that then is load the road geometries for a couple of minutes, then something other, as for example landscapes and water geometries and then it goes back to road geometries. The game is not playable like this.

Intel Quad Core i7 2 x 2.20 GHz
8 GB RAM

We need information about your hardware configuration:

WINDOWS VISTA/WINDOWS 7
1. Click Windows Start button or press Windows and R keys.
2. Type DXDIAG in the Search bar (bottom left) or in Run window and press Enter key.

WINDOWS 8
1. Open the Charms Bar (shortcut Windows + C keys) and click Search.
2. Click Apps and enter the command DXDIAG then click DXDIAG under Results.

System tab: Windows version.
Display tab: name of the graphics controller (Name) and the driver date (Date).
Audio tab: name of the audio controller (Name) and the driver date (Date).

Please provide us the above information only and not the full content report.

[FocusTechSupport]

My game crashes when I join a Armada game. The first couple of times I had no problems. But since then I have not been able to play a game. One time I could see the rider tabs but the rest of the screen was blue, I also was able to chat with other players, I my riders did start and finish only i could not see them. I there a solution?
...

What is your antivirus/firewall?

Kaspersky 2013.

Sure. Here it is.

Name: AMD Radeon 6600M and 6700M Series
Driver Date: 29.03.2013

Speakers: (Cirrus Logic CS4206A (AB 39))
Date: 14.07.2009

[FocusTechSupport]

Kaspersky 2013.

Please exclude PCM13 from Kaspersky 2013 http://support.kaspersky.com/8742

[FocusTechSupport]

Sure. Here it is.

Name: AMD Radeon 6600M and 6700M Series
Driver Date: 29.03.2013

Speakers: (Cirrus Logic CS4206A (AB 39))
Date: 14.07.2009

Please send a computer diagnosis to the technical support of PCM13: support@focus-home.com

WINDOWS 7
1. Click Windows Start button or press Windows and R keys.
2. Type MSINFO32 in the Search bar (bottom left) or in the Open box and press Enter key.
3. Click File then Export.
4. Enter a text file name and save the file on the Desktop.
5. Close the window System Information.
6. Right click the text file and click Send To.
7. Click Compressed (zipped) folder then the Yes button.
8. Send the compressed file in attachment.

WINDOWS 8
1. Open the Charms Bar (shortcut Windows + C keys) and click Search.
2. Click Apps and enter the command MSINFO32
3. Click MSINFO32 under Results.
4. Click File then Export.
5. Enter a text file name and save the file on the Desktop.
6. Close the window System Information.
7. Right click the text file and click Send To.
8. Click Compressed (zipped) folder then the Yes button.
9. Send the compressed file in attachment.