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PCM 2013 - Technical FAQ

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PCM 2013 - Technical FAQ

Message20 Juin 2012, 16:17

INTRODUCTION

- Make sure you close all applications before launching Pro Cycling Manager 2013 so that the game has maximum power at its disposal.
- Antivirus software can significantly slow disk access so you may be required to deactivate it.
- Should you do so, it must be reactivated when you have finished playing.
- If the game fails to launch or if you encounter problems such as crashes, please update the display and audio drivers.
- If you cannot run the game or you are experiencing stuttering, please close any background applications that could be the cause of this (virus scanners, optimization tools...).
- Please update your graphics and audio drivers as well as your operating system via Windows Update.
- If you have two graphics card, please disable Crossfire (ATI) / SLI (NVIDIA) from the graphics card control panel.
- If you have one graphics card with two GPUs, please disable one GPU from the graphics card control panel.



CONTENTS

    GAME ACTIVATION
  1. Cannot activate the game.
  2. Activate manually the game.
  3. Reset the game activation.

    RUN PRO CYCLING MANAGER 2013
  4. Cannot run the game.

    UPDATE THE DRIVERS OF THE COMPUTER
  5. How to identify the graphics controller of the computer.
  6. AMD graphics controllers for desktop computer.
  7. AMD graphics controllers for laptop computer.
  8. INTEL HD graphics controllers for desktop computer and laptop computer.
  9. NVIDIA graphics controllers for desktop computer.
  10. NVIDIA graphics controllers for laptop computer.
  11. How to identify the audio controller of the computer.
  12. Update REALTEK audio controller drivers.
  13. Update CREATIVE X-FI audio controller drivers.
  14. AMD Dual-Core optimizer.
  15. Delete old drivers from your system.

    CUSTOMER SERVICE/TECHNICAL SUPPORT
  16. Contact the Customer Service of Pro Cycling Manager 2013 official online shop.
  17. Contact the Technical Support for Pro Cycling Manager 2013.





A. CANNOT ACTIVATE THE GAME

If you have F-Secure antivirus/firewall, please temporarily disable DeepGuard of F-Secure.
If you have PC Tools Spyware Doctor, please disable it.
Otherwise please open your antivirus/firewall then add the files PCM.exe and PCM.cxe in the Exceptions located in:

1. Open Computer.
2. Open the Local Disk (C:).
3. Open the folder Programs, Program Files or Program Files (x86).
4. Open the folder Cyanide then the folder Pro Cycling Manager - Season 2013.



B. ACTIVATE MANUALLY THE GAME

You can activate manually Pro Cycling Manager 2013 using a Manual Activation Key.
You can get a Manual Activation Key from another computer with an Internet access or from a smartphone.

1. Run Pro Cycling Manager 2013.
2. Enter the Pro Cycling Manager 2013 Activation Key from the activation window and click "I already have an Activation Key" on the bottom left.
3. Click the link http://activation.cycling-manager.com/
4. In Activation Key (Serial Number), enter the game Activation Key and the Hardware Code (from the game activation window) then click Activate button.
5. Copy the Manual Activation Key.
6. From the game activation window, enter the Manual Activation Key and click Next button on the top right.
7. Once the game activated, click the OK button and run Pro Cycling Manager 2013.



C. RESET THE GAME ACTIVATION

Please reset the activation of Pro Cycling Manager 2013:

1. Press Windows and R keys then type REGEDIT in the Run window and click the OK button.
2. Click the Yes button.
3. Open the key HKEY_CURRENT_USER then the key Software and the key Cyanide.
4. Delete the key Pro Cycling Manager 2013 and close the Registry Editor.
5. Run Pro Cycling Manager 2013.



D. CANNOT RUN THE GAME

STEAM VERSION ONLY:

Please check that Pro Cycling Manager 2013 is correctly installed:

1. Run Steam and click Library.
2. Right click Pro Cycling Manager 2013 and click Properties.
3. Click the tab Local Files then the button Verify Integrity of Game Cache.

DVD VERSION ONLY:

An updated version of Microsoft DirectX is required in order to run Pro Cycling Manager 2013.
For Windows XP, Microsoft .NET Framework 2.0 is required too.
These components are automatically installed with the game. But for some reason if these components are not installed:

1. Open Computer.
2. Right click the Pro Cycling Manager 2013 game disc and click Open.

INSTALLATION OF DIRECTX 9.0C:
Open the folder DirectX 9.0c and run DXSETUP.EXE.

INSTALLATION OF MICROSOFT .NET FRAMEWORK 2.0 FOR WINDOWS XP:
Open the folder dotNET Framework and run DOTNETFX.EXE.



E. HOW TO IDENTIFY THE GRAPHICS CONTROLLER OF THE COMPUTER

1. Press Windows and R keys.
2. Type DXDIAG and click OK button.
3. Click Display tab.



F. AMD GRAPHICS CONTROLLERS DRIVERS FOR DESKTOP COMPUTER

AMD RADEON HD 2000/3000/4000 SERIES

WINDOWS XP
1. Click http://www2.ati.com/drivers/legacy/13-1 ... c_whql.exe
2. Save the application 13-1-legacy_xp32_dd_ccc_whql.exe on the hard disk.
3. Once the download done, run 13-1-legacy_xp32_dd_ccc_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 32
1. Click http://www2.ati.com/drivers/legacy/13-1 ... dd_ccc.exe
2. Save the application 13-1-legacy_vista_win7_win8_32_dd_ccc.exe on the hard disk.
3. Once the download done, run 13-1-legacy_vista_win7_win8_32_dd_ccc.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 64
1. Click http://www2.ati.com/drivers/legacy/13-1 ... dd_ccc.exe
2. Save the application 13-1-legacy_vista_win7_win8_64_dd_ccc.exe on the hard disk.
3. Once the download done, run 13-1-legacy_vista_win7_win8_64_dd_ccc.exe and follow the instructions.

AMD RADEON HD 5000/6000/7000 SERIES

WINDOWS XP
1. Click http://www2.ati.com/drivers/13-4_xp32_dd_ccc_whql.exe
2. Save the application 13-4_xp32_dd_ccc_whql.exe on the hard disk.
3. Once the download done, run 13-4_xp32_dd_ccc_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 32
1. Click http://www2.ati.com/drivers/13-4_vista_ ... c_whql.exe
2. Save the application 13-4_vista_win7_win8_32_dd_ccc_whql.exe on the hard disk.
3. Once the download done, run 13-4_vista_win7_win8_32_dd_ccc_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 64
1. Click http://www2.ati.com/drivers/13-4_vista_ ... c_whql.exe
2. Save the application 13-4_vista_win7_win8_64_dd_ccc_whql.exe on the hard disk.
3. Once the download done, run 13-4_vista_win7_win8_64_dd_ccc_whql.exe and follow the instructions.



G. AMD GRAPHICS CONTROLLERS DRIVERS FOR LAPTOP COMPUTER

AMD RADEON MOBILITY HD 2000/3000/4000/5000/6000/7000 SERIES

WINDOWS XP/WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://support.amd.com/us/gpudownload/w ... etect.aspx
2. Click the button DOWNLOAD under Download Link.
3. Run the application amddriverdownloader.exe and follow the instructions.

AMD Driver Autodetect detects your graphics card and Windows operating system.
If there is a new driver, the tool will download it with a click of a button and start the installation process.
The Autodetect tool is designed to detect only Windows operating systems.
This is a reference driver that can be installed on supported AMD RADEOND HD notebook GPUs.
However, please note that your notebook original equipment manufacturer (OEM) provides certified drivers for your specific notebook on their website.



H. INTEL HD GRAPHICS CONTROLLERS DRIVERS FOR DESKTOP COMPUTER AND LAPTOP COMPUTER

HD GRAPHICS 2000/3000 SERIES

WINDOWS VISTA 32
1. Click http://fichiers.touslesdrivers.com/3527 ... 152257.exe
2. Save the application Win7Vista_152257.exe on the hard disk.
3. Once the download done, run Win7Vista_152257.exe and follow the instructions.

WINDOWS 7/WINDOWS 8 32
1. Click http://fichiers.touslesdrivers.com/3728 ... 152815.exe
2. Save the application Win32_152815.exe on the hard disk.
3. Once the download done, run Win32_152815.exe and follow the instructions.

WINDOWS VISTA 64
1. Click http://fichiers.touslesdrivers.com/3527 ... 152257.exe
2. Save the application Win7Vista_64_152257.exe on the hard disk.
3. Once the download done, run Win7Vista_64_152257.exe and follow the instructions.

WINDOWS 7/WINDOWS 8 64
1. Click http://fichiers.touslesdrivers.com/3728 ... 152815.exe
2. Save the application Win64_152815.exe on the hard disk.
3. Once the download done, run Win64_152815.exe and follow the instructions.

HD GRAPHICS 2500/4000 SERIES

WINDOWS 7/WINDOWS 8 32
1. Click http://fichiers.touslesdrivers.com/3793 ... _15319.exe
2. Save the application Win32_15319.exe on the hard disk.
3. Once the download done, run Win32_15319.exe and follow the instructions.

WINDOWS 7/WINDOWS 8 64
1. Click http://fichiers.touslesdrivers.com/3793 ... _15319.exe
2. Save the application Win64_15319.exe on the hard disk.
3. Once the download done, run Win64_15319.exe and follow the instructions.



I. NVIDIA GRAPHICS CONTROLLERS DRIVERS FOR DESKTOP COMPUTER

NVIDIA GEFORCE 8/9/100/200/300/400/500/600/700 SERIES

WINDOWS XP
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save the application 314.22-desktop-winxp-32bit-international-whql.exeon the hard disk.
3. Once the download done, run 314.22-desktop-winxp-32bit-international-whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 32
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save the application 314.22-desktop-win8-win7-winvista-32bit-international-whql.exe on the hard disk.
3. Once the download done, run 314.22-desktop-win8-win7-winvista-32bit-international-whql.exee and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 64
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save the application 314.22-desktop-win8-win7-winvista-64bit-international-whql.exe on the hard disk.
3. Once the download done, run 314.22-desktop-win8-win7-winvista-64bit-international-whql.exe and follow the instructions.



J. NVIDIA GRAPHICS CONTROLLERS DRIVERS FOR LAPTOP COMPUTER

NVIDIA GEFORCE 8M/9M/100M/200M/300M/400M/500M/600M/700M SERIES

WINDOWS XP/WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://www.nvidia.com/object/notebook_drivers.html
2. Click the DOWNLOAD NOW button under Automatically Find Drivers For My NVIDIA-Powered Notebook.
3. Follow the instructions.

This is a reference driver that can be installed on supported NVIDIA GeForce notebook GPUs.
However, please note that your notebook original equipment manufacturer (OEM) provides certified drivers for your specific notebook on their website.
NVIDIA recommends that you check with your notebook about recommended software updates for your notebook. OEM about recommended software updates for your notebook. OEMs may not provide technical support for issues that arise from the use of this driver.



K. HOW TO IDENTIFY THE AUDIO CONTROLLER OF THE COMPUTER

1. Press Windows and R keys.
2. Type DXDIAG and click OK button.
3. Click Sound tab.



L. UPDATE REALTEK AUDIO CONTROLLERS DRIVERS

REALTEK AC97 AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://fichiers.touslesdrivers.com/22516/WDM_A406.exe
2. Save WDM_A406.exe application file on the hard disk.
3. Once download done, run WDM_A406.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://fichiers.touslesdrivers.com/37402/WDM_R271.exe
2. Save the application WDM_R271.exe on the hard disk.
3. Once the download done, run WDM_R271.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://fichiers.touslesdrivers.com/3740 ... 8_R271.exe
2. Save the application Vista_Win7_Win8_R271.exe on the hard disk.
3. Once the download done, run Vista_Win7_Win8_R271.exe and follow the instructions.



M. UPDATE CREATIVE X-FI AUDIO CONTROLLERS DRIVERS

- Sound Blaster X-Fi
- Sound Blaster X-Fi Elite Pro
- Sound Blaster X-Fi Fatal1ty
- Sound Blaster X-Fi Platinum
- Sound Blaster X-Fi Platinum Fatal1ty Champion Series
- Sound Blaster X-Fi XtremeGamer
- Sound Blaster X-Fi XtremeGamer Fatal1ty Professional Series
- Sound Blaster X-Fi XtremeMusic

WINDOWS XP/WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://ccfiles.creative.com/manualdn/Dr ... _0015A.exe
2. Save the application SBXF_PCDRV_L11_2_18_0015A.exe on the hard disk.
3. Once the download done, run SBXF_PCDRV_L11_2_18_0015A.exe and follow the instructions.

- Sound Blaster X-Fi Titanium
- Sound Blaster X-Fi Titanium Fatal1ty Champion Series
- Sound Blaster X-Fi Titanium Fatal1ty Professional Series
- Sound Blaster X-Fi Titanium Professional Audio

WINDOWS XP/WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://ccfiles.creative.com/manualdn/Dr ... 7_0009.exe
2. Save the application XFTI_PCDRV_LB_2_17_0009.exe on the hard disk.
3. Once the download done, run XFXA_PCDRV_LB_1_04_0079.exe and follow the instructions.



N. AMD DUAL-CORE OPTIMIZER

The AMD Dual-Core Optimizer update for desktop computer * is required only if you have stuttering and crashes with your games.
If you do not have any problem with your games, please do not install this update.

THIS UPDATE IS FOR WINDOWS XP AND WINDOWS VISTA ONLY.

WINDOWS XP/WINDOWS VISTA
1. Click http://support.amd.com/us/Processor_Tec ... _1.1.4.zip
2. Save DCO_1.1.4.zip file on the hard disk.
3. Open DCO_1.1.4.zip and run Setup.exe.
4. Follow the instructions.

* IF YOU HAVE A LAPTOP COMPUTER, PLEASE DO NOT INSTALL AMD DUAL-CORE OPTIMIZER.



O. DELETE OLD DRIVERS FROM YOUR SYSTEM

Driver Fusion helps you to manage your devices and assist with a complete uninstall of old system drivers in the easiest possible way.

How to download and install Driver Fusion:

1. Click http://treexy.com/media/30691/driver_fusion_1.6.0.exe
2. Save the application driver_fusion_1.6.0.exe on the hard disk.
3. Once the download done, run driver_fusion_1.6.0.exe and choose the language.

How to use Driver Fusion:

1. Uninstall the current display drivers and restart the computer.
2. Run Driver Fusion*, select the drivers that you have removed (AMD Display, INTEL Display or NVIDIA Display) and click the Delete button.
3. Restart the computer and install the new drivers.

* For Windows Vista, Windows 7 and Windows 8 users, please run Driver Fusion in administrator mode:
- Right click Driver Fusion shortcut and click Run as administrator.



P. CONTACT THE CUSTOMER SERVICE OF PRO CYCLING MANAGER 2013 OFFICIAL ONLINE SHOP

The digital version of the game available on the Pro Cycling Manager 2013 official web site is published by Metaboli GamesPlanet online store.
The game key and the download links are provided by Metaboli GamesPlanet.
If you did not received your key and the download links, please check your Spam filter settings and look through your Junk folder.
Please contact the Customer Service of Metaboli GamesPlanet for all problem with your order:

BY FORM:

EUROPE:
http://eu-focushop.gamesplanet.com/faq_shop/submit.do

NORTH AMERICA:
http://us-focushop.gamesplanet.com/faq_shop/submit.do

BY EMAIL:
supportdl.focus@gamesplanet.com
support-shop@gamesplanet.com

WEB SITE:
http://www.gamesplanet.com



Q. CONTACT THE TECHNICAL SUPPORT OF PRO CYCLING MANAGER 2013

You can contact the technical support for Pro Cycling Manager 2013 via e-mail by writing to: support@focus-home.com

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