The online store for Pro Cycling Manager 2012 is managed by Metaboli GamesPlanet.
If you have not received anything regarding your order, please check your Spam filter settings and look through your Junk folder.
Otherwise, for all your questions regarding your order, please contact the Customer Service of Metaboli GamesPlanet:
http://eu-focushop.gamesplanet.com/faq_shop/submit.doYou can also contact their Customer Service by e-mail by writing to:
supportdl.focus@gamesplanet.com or
support-shop@gamesplanet.comWe apologize for the inconvenience.