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Technical FAQ

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FocusTechSupport

Focus Team

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Technical FAQ

Message19 Juin 2014, 16:11

INTRODUCTION

- Make sure you close all applications before launching PCM14 so that the game has maximum power at its disposal.
- Antivirus software can significantly slow disk access so you may be required to deactivate it.
- If the game fails to launch or if you encounter problems such as crashes, please update the display and audio drivers.

CONTENTS

GAME ACTIVATION
A. Cannot activate the game.
B. Activate manually the game.
C. Deactivate/reset the game activation.

RUN PRO CYCLING MANAGER 2014
D. Cannot run the game.

TECHNICAL SUPPORT FOR PCM14 ARMADA MULTIPLAYER ONLINE MODE
E. Contact the Technical Support of the PCM14 Armada multiplayer online mode.

CUSTOMER SERVICE/TECHNICAL SUPPORT
F. Contact the Customer Service of the PCM14 official online store.
G. Contact the Technical Support of Focus Home Interactive.



A. CANNOT ACTIVATE THE GAME

If you have F-Secure antivirus/firewall, please temporarily disable DeepGuard of F-Secure.
If you have PC Tools Spyware Doctor, please disable it.
Otherwise please open your antivirus/firewall then add the files PCM.exe and PCM.cxe in the Exceptions located in:

1. Open Computer.
2. Open the Local Disk (C:).
3. Open the folder Programs, Program Files or Program Files (x86).
4. Open the folder Cyanide then the folder Pro Cycling Manager - Season 2014.



B. ACTIVATE MANUALLY THE GAME

You can activate manually PCM14 using a Manual Activation Key.
You can get a Manual Activation Key from another computer with an Internet access or from a smartphone.

1. Run PCM14.
2. Enter the PCM14 Key from the activation window and click "I already have an Activation Key" on the bottom left.
3. Click the link http://activation.cycling-manager.com/
4. In Activation Key (Serial Number), enter the game Activation Key and the Hardware Code (from the game activation window) then click Activate button.
5. Copy the Manual Activation Key.
6. From the game activation window, enter the Manual Activation Key and click Next button on the top right.
7. Once the game activated, click the OK button and run PCM14.



C. DEACTIVATE/RESET THE GAME ACTIVATION

To deactivate PCM14 and retrieve an activation:

1. Open the Local Disk (C:).
2. Open the folder Program Files or Program Files (x86).
3. Open the folder Cyanide then the folder Pro Cycling Manager - Season 2014.
4. Run the application PCM-PROTECTION.EXE.
5. Check 'Activate or deactivate product' and click the button Next.
6. Click the link 'deactivate' and click the button Deactivate.
7. Click the button Yes then the button OK.

To reset the activation of PCM14:

1. Press Windows and R keys then type REGEDIT in the Run window and click the OK button.
2. Click the Yes button.
3. Open the key HKEY_CURRENT_USER then the key Software and the key Cyanide.
4. Delete the key Pro Cycling Manager 2013 and close the Registry Editor.
5. Run PCM14.



D. CANNOT RUN THE GAME

If the library MSVCP100.DLL is missing when running PCM14, please download and install Microsoft Visual C++ 2010 x86 Redistributable library:

1. Click http://support.focus-home.fr/PCM14_vcredist_x86.exe
2. Save the application PCM14_vcredist_x86.exe.
3. Once the download done, run the application and follow the instructions.

STEAM VERSION ONLY:

Please check that PCM14 is correctly installed:

1. Run Steam and click Library.
2. Right click Pro Cycling Manager 2014 and click Properties.
3. Click the tab 'Local Files' then the button 'Verify Integrity of Game Cache'.



E. CONTACT THE TECHNICAL SUPPORT OF THE PCM14 ARMADA MULTIPLAYER ONLINE MODE

For any problem with the PCM14 Armada multiplayer online mode, please contact the technical support of Cyanide:

BY FORM:
https://support.cyanide-studio.com/
(click the button Pro Cycling Manager 2014 ARMADA under 'Click to access the dedicated support')

BY EMAIL:
support@cyanide-studio.com



F. CONTACT THE CUSTOMER SERVICE OF THE PCM14 OFFICIAL ONLINE STORE

The digital version of PCM14 available on the official web site is published by Nexway.
Please contact their Customer Service for any problem with your order: http://affilbasketeu.nexway.com/contact.html



G. CONTACT THE TECHNICAL SUPPORT (EXCEPT THE ARMADA MULTIPLAYER ONLINE MODE)

You can contact the technical support (except for the Armada mutiplayer online mode) of Focus Home Interactive by email by writing to: support@focus-home.com
TECHNICAL SUPPORT
FOCUS INTERACTIVE TEAM

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