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TECHNICAL FAQ

Message23 Oct 2015, 12:26

SUMMARY

A. MINIMUM SYSTEM REQUIREMENTS
B. HOW TO CHOOSE THE GAME LANGUAGE (STEAM VERSION)
C. HOW TO DISPLAY THE PLAYER KEY (STEAM VERSION)
D. CANNOT RUN THE GAME
E. DISPLAY ISSUE (IMAGE SIZE TOO BIG)
F. COMPUTER WITH TWO GRAPHICS CARDS (INTEL+NVIDIA)
G. COMPUTER WITH TWO GRAPHICS CARDS (INTEL+AMD)
H. HOW TO RESET THE GAME STEAM CLOUD STORAGE


A. MINIMUM SYSTEM REQUIREMENTS

OS*: WINDOWS VISTA/WINDOWS 7/WINDOWS 8/WINDOWS 10
PROCESSOR: AMD/INTEL DUAL-CORE 2.2 GHZ
RAM MEMORY: 2048 MB
GRAPHICS CARD: 256 MB 100% DIRECTX 9 AND SHADERS 3.0 COMPATIBLE
ATI RADEON HD 2600 XT/INTEL HD 3000/NVIDIA GEFORCE 8600 GTS OR HIGHER
MINIMUM RESOLUTION 1024X768 (4:3)/1280X720 (16:9)
DVD-ROM: 2X DRIVE
HARD DISK SPACE: 11 GB
SOUND CARD: DIRECTX 9 COMPATIBLE
*WINDOWS XP NOT SUPPORTED


B. HOW TO CHOOSE THE GAME LANGUAGE (STEAM VERSION)

1. Run Steam and click LIBRARY.
2. Right click on 'Pro Cycling Manager 2015' and click 'Properties'.
3. Click the tab 'LANGUAGE'.


C. HOW TO DISPLAY THE PLAYER KEY (STEAM VERSION)

1. Run Steam and click LIBRARY.
2. Right click 'Pro Cycling Manager 2015' and click 'View CD key'.


D. CANNOT RUN THE GAME

1. Please check that Pro Cycling Manager 2015 is correctly installed:

1. Run Steam and click LIBRARY.
2. Right click on 'Pro Cycling Manager 2015' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then click the button 'VERIFY INTEGRITY OF GAME CACHE'.

2. Please configure Pro Cycling Manager 2015 in order to run it in administrator mode:

DVD/DIGITAL VERSION:
1. Right click the Desktop Shortcut 'Pro Cycling Manager - Season 2015' and click 'Open file location'.
2. Right click on the application 'PCM' and click 'Properties'.
3. Click the tab 'Compatibility' and check 'Run this program as an administrator' under Privilege Level.
4. Click the button 'OK' and run the game.

STEAM VERSION:
1. Run Steam and click LIBRARY.
2. Right click on 'Pro Cycling Manager 2015' and click Properties.
3. Click the tab 'LOCAL FILES' then the button 'BROWSE LOCAL FILES'.
4. Right click on the application 'PCM' and click 'Properties'.
5. Click the tab 'Compatibility' and check 'Run this program as an administrator' under Privilege Level.
6. Click the button 'OK' and run the game.

3. Please update Microsoft DirectX:

1. Click http://www.filehippo.com/download_directx/
2. Click the button 'Download Latest Version' (upper right).
3. Save the application 'directx_Jun2010_redist.exe'.
4. Once the download done, run the application 'directx_Jun2010_redist.exe' and click the button 'Yes'.
5. Enter the path C:\TMP in order to extract the files in the folder 'TMP' on the 'Local Disk (C:)'.
6. Once the extraction done, open 'Local Disk (C:)' from Computer or This PC then the folder 'TMP'.
7. Run the application 'DXSETUP'.
8. Once Microsoft DirectX updated, delete the folder 'TMP'.

4. Please install or repair the library Microsoft Visual C++ 2013:

DVD/DIGITAL VERSION:
1. Insert the game disc.
2. Open 'Computer' or 'This PC'.
3. Right click on the game disc and click 'Open'.
4. Open the folder 'Visual Studio Redistribuable'.
5. Run the application 'vcredist_x86' and click the button 'Install' or 'Repair'.

STEAM VERSION:
1. Run Steam and click LIBRARY.
2. Right click on 'Pro Cycling Manager 2015' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then click the button 'BROWSE LOCAL FILES...'.
4. Open the folder '_CommonRedist' then the folder 'vcredist' and the folder '2013'.
5. Run the application 'vcredist_x86' and click the button 'Install' or 'Repair'.

5. Please update the drivers of the graphics card:

AMD RADEON

1. Click http://support.amd.com/en-us/download
2. Click the button ‘DOWNLOAD NOW’ under Automatically Detect and Install Your Driver.
3. Download and run the application 'autodetectutility'.
4. If an update is available, click the button 'DOWNLOAD NOW'.
5. Once the download done, click the button 'Install' from the AMD Catalyst Software installation.
6. Click the button 'Next' and follow the instructions.

INTEL
1. Click http://www.intel.com/p/en_US/support/detect
2. Follow the three steps.
3. From Intel Driver Update Utility, click 'Auto Detect and Recommend Drivers' under 'Get Started'.
4. If new graphics drivers are available, click 'DOWNLOAD' then 'INSTALL'.
5. Follow the instructions.

NVIDIA GEFORCE
1. Click http://www.geforce.com/drivers
2. Click the button 'DOWNLOAD' under Automatic Driver Updates.
3. Save the application 'GeForce_Experience'.
4. Once the download done, run the application 'GeForce_Experience'.
5. Once the installation done, run GeForce Experience.
6. Click the tab 'DRIVERS' then the button 'Check for updates'.
7. Follow the instructions.


E. DISPLAY ISSUE (IMAGE SIZE TOO BIG)

Please disable the display scaling on high DPI settings:

DVD/DIGITAL VERSION:
1. Right click the Desktop Shortcut 'Pro Cycling Manager - Season 2015' and click 'Open file location'.
2. Click the folder 'Pro Cycling Manager - Season 2015' from the address bar at the top of the window.
3. Right click on the application 'PCM' and click Properties.
4. Click the tab 'Compatibility'.
5. Check 'Disable display scaling on high DPI settings' under Settings.
6. Click the button OK and run the game

STEAM VERSION:
1. Run Steam.
2. Right click on 'Pro Cycling Manager 2015' under LIBRARY and click 'Properties'.
3. Click the tab 'LOCAL FILES' then the button 'BROWSE LOCAL FILES'.
4. Right click the application 'PCM' and click 'Properties'.
5. Click the tab 'Compatibility'.
6. Check 'Disable display scaling on high DPI settings' under Settings.
7. Click the button OK and run the game.


F. COMPUTER WITH TWO GRAPHICS CARDS (INTEL+NVIDIA)

For a computer with two graphics cards (INTEL and NVIDIA GEFORCE), select the NVIDIA graphics card to play Pro Cycling Manager 2015:

DVD/DIGITAL VERSION:
1. Right click on the background of the Windows Desktop and click NVIDIA Control Panel.
2. Click 'Manage 3D settings' under '3D Settings' in 'Select a Task...'.
3. Click the tab 'Program Settings' under 'I would like to use the following 3D settings:'.
4. Click the button 'Add' under '1. Select a program to customize:'.
5. Click the button 'Browse'.
6. Browse the hard disk drive and open the folder 'Pro Cycling Manager - Season 2015' located by default in 'Local Disk (C:)', folder 'Program Files' or 'Program Files (x86)' and 'Cyanide'.
7. Select the application 'PCM' and click the button 'Open'.
8. Select 'High-performance NVIDIA processor' under '2. Select the preferred graphics processor for this program:'.
9. Click the button 'Apply' then close the NVIDIA Control Panel and run the game.

STEAM VERSION:
1. Right click on the background of the Windows Desktop and click NVIDIA Control Panel.
2. Click 'Manage 3D settings' under '3D Settings' in 'Select a Task...'.
3. Click the tab 'Program Settings' under 'I would like to use the following 3D settings:'.
4. Click the button 'Add' under '1. Select a program to customize:'.
5. Click the button 'Browse'.
6. Browse the hard disk drive and open the folder 'Pro Cycling Manager 2015' located by default in 'Local Disk (C:)', folder 'Program Files' or 'Program Files (x86)', 'Steam', 'SteamApps' and 'Common'.
7. Select the application 'PCM' and click the button 'Open'.
8. Select 'High-performance NVIDIA processor' under '2. Select the preferred graphics processor for this program:'.
9. Click the button 'Apply' then close the NVIDIA Control Panel and run the game.


G. COMPUTER WITH TWO GRAPHICS CARDS (INTEL+AMD)

For a computer with two graphics cards (INTEL and AMD RADEON), select the AMD graphics card to play Pro Cycling Manager 2015:

DVD/DIGITAL VERSION:
1. Right click on the background of the Desktop and click AMD Catalyst Control Center.
2. Click the button 'Power' then 'Switchable Graphics'.
3. Click the button 'High-performance' or 'High-performance GPU' under 'Choose a Graphics Processing Unit'.
4. Click the button 'Browse' under 'Other Applications'.
5. Browse the hard disk drive and open the folder 'Pro Cycling Manager - Season 2015' located by default in 'Local Disk (C:)', folder 'Program Files' or 'Program Files (x86)' and 'Cyanide'.
6. Select the application 'PCM' and click the button 'Open'.
7. Click the button 'Apply' then close the AMD Catalyst Control Center and run the game.

STEAM VERSION:
1. Right click on the background of the Desktop and click AMD Catalyst Control Center.
2. Click the button 'Power' then 'Switchable Graphics'.
3. Click the button 'High-performance' or 'High-performance GPU' under 'Choose a Graphics Processing Unit'.
4. Click the button 'Browse' under 'Other Applications'.
5. Browse the hard disk drive and open the folder 'Pro Cycling Manager 2015' located by default in 'Local Disk (C:)', folder 'Program Files' or 'Program Files (x86)', 'Steam', 'SteamApps' and 'Common'.
6. Select the application 'PCM' and click the button 'Open'.
7. Click the button 'Apply' then close the AMD Catalyst Control Center and run the game.


H. HOW TO RESET THE GAME STEAM CLOUD STORAGE

1. Run Steam and click LIBRARY.
2. Right click on 'Pro Cycling Manager 2015' and click 'Properties'.
3. Click the tab 'UPDATES'.
4. Uncheck 'Enable Steam Cloud synchronization for 'Pro Cycling Manager 2015' under 'Steam Cloud'.
5. Click the button 'CLOSE'.
6. Open the 'Local Disk (C:)' from 'Computer' or 'This PC'.
7. Open the folder 'Users'.
8. Open your Windows user account.
9. Open the folder 'AppData' (*)
10. Open the folder 'Roaming'.
11. Delete the folder 'Pro Cycling Manager 2015'.
12. Run the game and check that everything is working.
13. If everything is working, quit the game.
14. Right click on 'Pro Cycling Manager 2015' and click 'Properties' under LIBRARY.
15. Click the tab 'UPDATES'.
16. Check 'Enable Steam Cloud synchronization for Pro Cycling Manager 2015' under 'Steam Cloud'.
17. Click the button 'CLOSE'.
18. Run Pro Cycling Manager 2015.
19. Click the button 'UPLOAD TO STEAM CLOUD' from 'LOCAL FILES' under 'Steam - Cloud Sync Conflict'.

(*) The 'AppData' folder is an hidden folder by default, to view this folder:

WINDOWS VISTA/WINDOWS 7
Click 'Organize' from the top left then 'Folder and search options'.
Click the tab 'View' and check 'Show hidden files, folders and drives' under 'Hidden files and folders' from 'Advanced Settings'.
Click the button 'OK'.

WINDOWS 8
Click 'Organize' then 'Folder and search options'.
Click the tab 'View' and check 'Show hidden files, folders and drives' under 'Hidden files and folders' from 'Advanced Settings'.
Click the button 'OK'.

WINDOWS 8.1/WINDOWS 10
Click the tab 'View' and check 'Hidden items'.
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