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Technical FAQ

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Technical FAQ

Message14 Juin 2016, 14:06

SUMMARY

- MINIMUM SYSTEM REQUIREMENTS
- CHOOSE THE GAME LANGUAGE
- DISPLAY: SCREEN SHIFTED
- HOW TO OPEN THE DATABASE EDITOR
- MULTIPLAYER
- HOW TO RESET THE GAME
- CANNOT RUN THE GAME:

A. CHECK THE GAME INSTALLATION
B. INSTALL OR REPAIR THE LIBRARY MS VISUAL C++
C. UPDATE OR REPAIR MS DIRECTX
D. CONFIGURE THE STARTUP IN ADMINISTRATOR MODE
E. UPDATE THE DRIVER OF THE GRAPHICS CARD


MINIMUM SYSTEM REQUIREMENTS

OS (*): WINDOWS VISTA/WINDOWS 7/WINDOWS 8/WINDOWS 10
PROCESSOR: AMD/INTEL DUAL-CORE 2.2 GHZ
RAM MEMORY: 3072 MB
GRAPHICS CARD: 256 MB 100% DIRECTX 9 AND SHADERS 3.0 COMPATIBLE
ATI RADEON HD 2600 XT/INTEL HD 3000/NVIDIA GEFORCE 8600 GTS
HARD DISK SPACE: 11 GB
SOUND CARD: DIRECTX COMPATIBLE
(*) WINDOWS XP NOT SUPPORTED


CHOOSE THE GAME LANGUAGE

1. Run Steam and click LIBRARY.
2. Right click on 'Pro Cycling Manager 2016' and click 'Properties'.
3. Click the tab 'LANGUAGE'.


DISPLAY: SCREEN SHIFTED

Please disable the display scaling on high DPI settings:

1. Run Steam and click LIBRARY.
2. Right click on 'Pro Cycling Manager 2016' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then the button 'BROWSE LOCAL FILES'.
4. Right click on the application 'PCM' (PCM.exe) and click 'Troubleshoot compatibility'.
5. Click 'Troubleshoot program' then check 'The program opens but doesn't display correctly' and click the button 'Next'.
6. Check 'Program does not display properly when large scale font settings are selected' and click the button 'Next'.
7. Click the button 'Test the program...'.
8. Quit the game and click the button 'Next'.
9. Click 'Yes, save these settings for this program' then click the button 'Close'.


HOW TO OPEN THE DATABASE EDITOR

1. Run Steam and click LIBRARY.
2. Right click on 'Pro Cycling Manager 2016' and click 'Properties'.
3. Open the folder 'DatabaseEditor' and run the application 'PCM_Database_Editor’ (PCM_Database_Editor.exe).


MULTIPLAYER

A. Open and forward the port 17851 in TCP and UDP from the router (Internet modem).

Note: for assistance configuring your router, please contact your ISP or the modem manufacturer.

B. Remove and/or add Pro Cycling Manager 2016 in Windows Firewall:

1. Open Windows Firewall.
2. Click 'Allow an app or feature through Windows Firewall'.
3. Click the button 'Change settings'.

If Pro Cycling Manager 2016 is displayed under 'Allowed apps and features:', please remove the game.
To remove the game, click 'Pro Cycling Manager 2016' and click the button 'Remove' then click the button 'Yes'.
Then add manually Pro Cycling Manager 2016 in Windows Firewall:

1. Click the button 'Allow another app...'.
2. Click the button 'Browse...' under 'Add an app'.
3. Select the application 'PCM' (PCM.exe) located in 'Steam\steamapps\common\Pro Cycling Manager 2016' and click the button 'Open'.
4. Click the button 'Network types...'.
5. Check 'Private' and 'Public' and click the button 'OK'.
6. Click the button 'Add' then the button 'OK'.
7. Close Windows Firewall.

C. If you cannot join any online session:

1. Open the Command Prompt as administrator:

WINDOWS 7:
Click the Windows Start button, All Programs then Accessories.
Right click on 'Command Prompt' then on 'Run as administrator'.

WINDOWS 8/10:
Press the Windows Start key and X (Windows + X).
Click on 'Command Prompt (Admin)'.

FROM THE COMMAND PROMPT WINDOW:

2. Type: netsh winsock reset
3. Press the Enter key.
4. Type: netsh int ipv4 reset
5. Press the Enter key.

If the IPv6 Internet Protocol is enabled too:

6. Type: netsh int ipv6 reset
7. Press the Enter key.


HOW TO RESET THE GAME

To reset Pro Cycling Manager 2016:

1. Open 'Windows Explorer' or 'File Explorer' from the taskbar.
2. Click 'Documents' under 'Libraries' or 'This PC'.
3. Delete the folder 'Pro Cycling Manager 2016'.
4. Open the 'Local Disk (C:)' under 'Computer' or 'This PC'.
5. Open the folder 'Users' then the Windows user name.
6. Open the folder 'AppData' (*) then the folder 'Roaming'.
7. Delete the folder 'Pro Cycling Manager 2016'.
8. Run Steam and click LIBRARY.
9. Right click on 'Pro Cycling Manager 2016' and click 'Properties'.
10. Click the tab 'UPDATES'.
11. Uncheck 'Enable Steam Cloud synchronization for Pro Cycling Manager 2016' under 'Steam Cloud'.
12. Click the button 'CLOSE' and run the game.

Note: the Steam Cloud for Pro Cycling Manager 2016 will be automatically enabled again and the Cloud storage reseted.

(*) The 'AppData' folder is an hidden folder by default, to view this folder:

WINDOWS 7
Click 'Organize' from the top left then 'Folder and search options'.
Click the tab 'View' and check 'Show hidden files, folders and drives' under 'Hidden files and folders' from 'Advanced Settings'.
Click the button 'OK'.

WINDOWS 8/WINDOWS 10
Click the tab 'View' and check 'Hidden items'.


CANNOT RUN THE GAME

A. Check that Pro Cycling Manager 2016 is correctly installed:

1. Run Steam and click LIBRARY.
2. Right click on 'Pro Cycling Manager 2016' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then click the button 'VERIFY INTEGRITY OF GAME CACHE'.

B. Install or repair the library Microsoft Visual C++ Redistributable:

1. Run Steam and click LIBRARY.
2. Right click on 'Pro Cycling Manager 2016' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then click the button 'BROWSE LOCAL FILES...'.
4. Open the folder '_CommonRedist' then the folder 'vcredist' and the folder '2013'.
5. Run the application 'vcredist_x64' and click the button 'Install' or 'Repair'.
6. Run the application 'vcredist_x86' and click the button 'Install' or 'Repair'.

C. Update or repair Microsoft DirectX:

1. Run Steam and click LIBRARY.
2. Right click on 'Pro Cycling Manager 2016' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then click the button 'BROWSE LOCAL FILES...'.
4. Open the folder '_CommonRedist' then the folder 'DirectX' and the folder 'June2010'.
5. Run the application 'DXSETUP'.

D. Configure Pro Cycling Manager 2016 in administrator mode at startup:

1. Run Steam and click LIBRARY.
2. Right click on 'Pro Cycling Manager 2016' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then the button 'BROWSE LOCAL FILES'.
4. Right click on the application 'PCM' (PCM.exe) and click 'Troubleshoot compatibility'.
5. Click 'Troubleshoot program' then check 'The program requires additional permissions' and click the button 'Next'.
6. Click the button 'Test the program...'.
7. Quit the game and click the button 'Next'.
8. Click 'Yes, save these settings for this program' then click the button 'Close'.

E. Update the driver of the graphics card:

AMD


Please update the driver of the AMD graphics card:

1. Click http://support.amd.com/en-us/download
2. Click the button ‘DOWNLOAD NOW’ under 'Automatically Detect and Install Your Driver'.
3. Download and run the application 'autodetectutility.exe'.
4. Click the button 'DOWNLOAD NOW'.

NOTE:
Please perform a custom installation.
Uncheck 'AMD Gaming Evolved App'.

INTEL

1. Click http://www.intel.com/p/en_US/support/detect
2. Follow the three steps.
3. From Intel Driver Update Utility, click 'Auto Detect and Recommend Drivers' under 'Get Started'.
4. Click 'DOWNLOAD' then 'INSTALL'.

NVIDIA

1. Click http://www.geforce.com/geforce-experience
2. Click the button 'DOWNLOAD NOW'.
3. Save the NVIDIA GeForce Experience setup application.
4. Once the download done, run the application.
5. Once the installation done, run NVIDIA GeForce Experience.
6. Click the tab 'DRIVERS' then the button 'Check for updates'.

NOTE:
Please perform a custom installation.
Uncheck '3D Vision Controller Driver' and '3D Vision Driver' under 'Custom installation options'.
Check 'Perform a clean installation' and install the driver.
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