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Cursor missing

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toas797

  • Messages: 3
  • Inscrit le: 11 Juil 2013, 06:19

Cursor missing

Message11 Juil 2013, 06:22

Hey,

After I start up PCM 2013 the cursor is frozen on the screen but I still have an invisible cursor that I can use because when I move it around the screen the different buttons light up. The game is impossible to play if I can't see the cursor. Please help. :|
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FocusTechSupport

Focus Team

  • Messages: 1573
  • Inscrit le: 24 Fév 2009, 12:01
  • Localisation: France

Re: Cursor missing

Message11 Juil 2013, 15:53

Please run Pro Cycling Manager 2013 in windowed mode and in 1024x768 display mode:

1. Open the Local Disk (C:).
2. Open the folder Users then the folder of the user.
3. Open the folder AppData (*) then the folder Roaming.
4. Open the folder Pro Cycling Manager 2013 then the folder Config.
5. Right click the file Option.xml and click Edit.
6. Set the parameter Option_HW_FullScreen to 0
=> <Option_HW_FullScreen>0</Option_HW_FullScreen>
7. Set the parameter Option_HW_ResolutionWidth to 1024
=> <Option_HW_ResolutionWidth>1024</Option_HW_ResolutionWidth>
8. Set the parameter Option_HW_ResolutionHeight to 768
=> <Option_HW_ResolutionHeight>768</Option_HW_ResolutionHeight>
9. Quit and save the file Option.xml.
10. Run Pro Cycling Manager 2013.

WINDOWS VISTA/WINDOWS 7
(*) The AppData folder is an hidden folder by default. To view this folder, click Organize from the top left then Folder and search options. Click the tab View and check 'Show hidden files, folders and drives' under 'Hidden files and folders' in the 'Advanced Settings' window.
Click the button OK.

WINDOWS 8
(*) The AppData folder is an hidden folder by default. To view this folder, click View then Options.
Click the tab View and check 'Show hidden files, folders and drives' under 'Hidden files and folders' in the 'Advanced Settings' window.
Click the button OK.
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toas797

  • Messages: 3
  • Inscrit le: 11 Juil 2013, 06:19

Re: Cursor missing

Message15 Juil 2013, 03:13

This did not solve the problem.
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FocusTechSupport

Focus Team

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  • Inscrit le: 24 Fév 2009, 12:01
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Re: Cursor missing

Message15 Juil 2013, 16:17

We need information about your hardware configuration:

WINDOWS XP
1. Click Start then Run or press Windows and R keys.
2. Type DXDIAG in the Run window and press Enter key.

WINDOWS VISTA/WINDOWS 7
1. Click Windows Start button or press Windows and R keys.
2. Type DXDIAG in the Search bar (bottom left) or in Run window and press Enter key.

WINDOWS 8
1. Open the Charms Bar (shortcut Windows + C keys) and click Search.
2. Click Apps and enter the command DXDIAG then click DXDIAG under Results.

System tab: Windows version, processor model (Processor) and the amount of RAM memory (Memory).
Display tab: name of the graphics controller (Name) and the driver date (Date).
Audio tab: name of the audio controller (Name) and the driver date (Date).

Please provide us the above information only and not the full content report.
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toas797

  • Messages: 3
  • Inscrit le: 11 Juil 2013, 06:19

Re: Cursor missing

Message16 Juil 2013, 04:52

------------------
System Information
------------------

Operating System: Windows 7 Home Basic 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)

Processor: Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 16384MB RAM


Display Devices
---------------
Card name: NVIDIA GeForce GT 650M

Driver Date/Size: 12/10/2012 18:30:16, 18252136 bytes


-------------
Sound Devices
-------------
Description: Speakers (Cirrus Logic CS4206B (AB 40))

Date and Size: 11/20/2010 20:23:47, 350208 bytes
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FocusTechSupport

Focus Team

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Re: Cursor missing

Message16 Juil 2013, 11:10

Please update the drivers of the NVIDIA GEFORCE graphics controller of your laptop computer:

1. Click http://www.nvidia.com/object/notebook_drivers.html
2. Click the DOWNLOAD NOW button under Automatically Find Drivers For My NVIDIA-Powered Notebook.
3. Follow the instructions.

This is a reference driver that can be installed on supported NVIDIA GeForce notebook GPUs.
However, please note that your notebook original equipment manufacturer (OEM) provides certified drivers for your specific notebook on their website.
NVIDIA recommends that you check with your notebook about recommended software updates for your notebook. OEM about recommended software updates for your notebook. OEMs may not provide technical support for issues that arise from the use of this driver.
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